Field Force Management
Field service management (FSM) is an attempt to
– firstly schedule and then
– secondly optimize for
– thirdly dispatch
for service processes and information needed by companies who send teams of technicians or other staff “into the field” (or out of the office). Optimization is difficult (but not impossible, since it involves multiple scheduling and dispatching of technicians to different locations, while minimizing cost and maintaining good customer service. FSM most commonly refers to companies who need to manage installs, service or repairs of systems or equipment.