Ocean, River, Yacht or Expedition ? By leave, August 14 in Crystal Cruises. Payments & Refunds Smoking Policies Tipping on a Cruise Travel Insurance What to Pack Discounts Past Guests Singles Save up to 75% on Crystal Cruises! At a number of smaller lines such as Crystal Cruises, Silversea and Oceania Cruises, refunds are taking up to 90 days to process. Subscribe. Why are cruise refunds taking so long to process? Statement from Crystal Cruises CEO, Crystal, Tom Wolber, says the company has adjusted its cancellation policies to give travellers more flexibility so they can make the most informed decision as they get closer to their travel date. Crystal Cruises still processing refunds, executives say 27 August 2020 Luxury cruise line Crystal Cruises has assured customers that it was still processing refunds as quickly as possible and that the problems of its parent company Genting Hong Kong did not spell trouble for the Miami, Florida-based cruise company. Cancellation and Refunds. Crystal has cancelled all 2020 cruises for its ocean, yacht and river fleet. Crystal Cruises' Parent Company, Genting Hong Kong, is Suspending All Payments to Creditors of ~$3.4 billion, amid the Covid-19 pandemic, to preserve liquidity. Los Angeles, CA 90025-1550. https://www.crystalcruises.com (866) 866-8025. After 55 cruises, the Crystal Serenity was such a unsatisfactory cruise, we made arrangements to get off the ship in Cabo San Lucas and fly home. The FMC is a federal agency responsible for the regulation of U.S. international ocean transportation. What can you do to make the cruise refunds process faster, less stressful and easier? All affected bookings received full monetary refunds including on prepurchased through Crystal Cruises packages and services. If I do not rebook, I will get only the money I have paid. Reservations are subject to cancellation if required deposits are not received within the specified option period. Access the headquarters listing for Crystal Cruises LLC here. Ivi, you have converted your original payment into an FCP, and the 25% "discount" is an FCC. All affected bookings received full refunds, including on … To confirm if you have been booked on Limited-time offer, effective immediately. Crystal Cruises If passengers have paid their full fare more than 60 days prior to departure, and cancel their booking, a full 100% refund will be issued. Now if Crystal cancels the new cruise, I guess I will get whatever Crystal offers at the time of cancellation if I rebook. Anyone else having problems getting their refund from Crystal. 2021 - 2023 Crystal Endeavor Expedition Calendars. That’s a looming question that a lot have been asking over the past two months. Contact Information. Crystal Cruises is following all CLIA regulations for its ocean and yacht cruises, and is offering reduced deposits on all 2021, 2022 and 2023 voyages. Crystal River Cruises accepts Visa, MasterCard, American Express, Diners Club, Discover Card and JCB Card. 11755 Wilshire Blvd #900. All passengers on canceled cruises will receive full refunds. Cruise news, tips & trends to your inbox. The CMA is continuing to investigate package holiday firms in the context of the COVID-19 crisis. 2020 - 2021 Expedition Cruises: Deposit of 25% Final Payment due 120 days prior to … MSC Cruises is one of numerous cruise lines having to field complaints from consumers angry about delays in receiving refunds from cruises canceled because of the coronavirus epidemic. I explore the 5 key reasons that cruise refunds for cancel cruises is taking so long. Crystal is providing all affected guests with credits equal to 125 per cent of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal. Share Followers 2. Operations were planned to start on July 31 (Celestyal Olympia ship). on voyages from 2021 through 2024. Reservations are subject to cancellation if payments are not received by the due date. Crystal Cruises' Crystal Confidence Policy NEW [Temporary] Policy: Book the Crystal Experience of your choice ? Yes we left. U.S. passengers booked on Asia cruises departing before March 23 who want to rebook for a later date and do so without a fee. 2021 … “Crystal keeps selling cruises, but there is a growing mistrust in me and my fellow cruisers still awaiting refunds”, Warnken told Sloan via email in early September. Experience the World in Ease. Princess Cruises promised them a full refund of the missed days on the cruise beginning March 1, when the ship's itinerary began to change, plus a future cruise credit for 100% of missed time. Cool Cruiser; Members; 1 post; October 22, 2018 #1 Share; Posted August 14. 2020 - 2021 Crystal River Cruises: Deposit of 25% Final Payment due 120 days prior to sailing. Crystal’s utmost priority is the health, safety and security of our guests and crew. You can find specific information . Crystal Cruises ; CRYSTAL REFUNDS CRYSTAL REFUNDS. With patience, future cruise credits will be issued, refunds will be processed, and cruises will soon start sailing again. If a passenger needs to cancel with less than 60 days notice, the following cancellation schedule is then implemented: Does the moratorium on payments to creditors include Crystal Cruises clients who are still owed refunds from cruises cancelled due to coronavirus? Open Mon-Fri … Customers of other lines, like upscale Crystal Cruises and MSC Cruises, have been waiting up to 180 days to get their money back. ... 2021 - 2023 Ocean Cruises on Crystal Symphony & Crystal Serenity. At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days). A spokesperson for Crystal Cruises told The Arizona Republic in an emailed statement that it is “working systemically on refunds… We are closely monitoring the evolving situation as it relates to the novel coronavirus that originated in … Need Assistance with Refunds & Future Cruise Credit? Why are cancelled cruise refunds taking so long? Deposits will be due January 5, 2021. 2021 - 2022 Crystal River Cruises. If Crystal Cruises would quit responding to people that "all credit card processors are in a similar place" and "We continue to process refunds on a daily basis and can assure you the amounts due will be provided soon," they might be a little more believable. leave. CRYSTAL RIVER CRUISES' FLEET Crystal Bach, Crystal Debussy, Crystal Mahler, Crystal Ravel. Posted August 14. leave. The Points Guy has received a significant number of complaints from readers in recent months about Crystal Cruises not sending them refunds for canceled trips. Cancellation and Refunds Crystal Cruises' response. Call us at 800-338-4962 or inquire about a vacation here. If you're searching for a luxurious Crystal cruise at an unbelievably low price, you've come to the right place! Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Crystal cruises. At least 30 consumers contacted Action 9 in the past two months claiming their refunds from major cruise lines are missing. These may include different deposit amounts, different payment and cancellation conditions and different fares. 2020 - 2021 Crystal Yacht Cruises Deposit of 25% Final Payment due 120 days prior to sailing. The CMA’s action ensures that TUI UK customers will get their refunds by the end of the month. I then look at the 5 things that I have been doing to make getting my cruise refunds faster and easier. Recommended Posts. “The refund ‘workload’ excuse from Crystal is hitting a nerve”. And let us take care of you. Find a Bargain Please choose a vacation type. Crystal is known for world-class service, and on the company's river cruises, a staff-to-passenger ratio of at least 1 to 4 ensures a highly personalized experience. However, in late-June, the company cancelled its entire 2020 program and planned the restart for March 6, 2021 (Celestyal Crystal ship). READ: Cruise Lines Explain Delayed Refunds Crystal has temporarily cancelled sailings on Crystal Serenity until 21 April and Crystal Symphony until May 8. Crystal. Crystal Cruises may at times release special promotional fares that attract differing terms and conditions from those outlined within and reflected in the Crystal Cruises brochure and website. 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