It can be dropped off as-is, unpackaged, and will be shipped back to Comcast free of charge. You may contact Comcast if you have any questions about your equipment and how to return them. The best way to contact Comcast is on the phone. You can also bring your equipment to The UPS Store, where a UPS representative will pack and ship your equipment back to us. If you don't wish to speak with an agent, you may ask for help on Twitter. Our free information and tools is powered by you, the customer. How To Return The Equipment Go to a FedEx or UPS location with your account #. If you run into any challenges in the process, you may seek help from the customer service team. As an added bonus, UPS will give customers a tracking number. Seriously it couldn’t be simpler…and it’s free. 3.Schedule an equipment pick-up by a Comcast technician at the service address where the equipment was installed. If we send you a return kit GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. Are you already getting the best deal? Comcast Xfinity. Follow the instructions on the Xfinity website and confirm the equipment you wish to return, 2. You will receive a receipt with your tracking number so that you can track the progress of your return on UPS.com. Comcast and The UPS Store are working together to simplify the process of equipment returns. guide, please let us know by sending us feedback. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. For exchanges, please visit a store or call us at 1-800-xfinity. How do I return a Comcast cable box? No searching for an obscure Comcast office in the boonies. I had been hoping to literally drop it off at the counter of the UPS Store and leave, but the check-in process took about 5 minutes, including the clerk scanning in the modem via bar code; getting my name and phone number; having me sign for the charge on Comcast’s shipping account; and printing out a receipt. Dropping at a Dropbox may make the item disappear or hard to track. Comcast return equipment ups label. When you want to send back the equipment back to company, you can use FedEx or UPS Store near you. Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. Find out how to return your equipment. Customers should retain their receipt when returning equipment to a Service Center. The support agents will respond fast. If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. All they have to do is drop the return off at any one of our many centers and our Certified Packing Experts will get their items to where they need to go, safely. There are … We understand you may not be able to leave your home, so many of our return options are no-contact. A store associate will scan the equipment serial number so we can make sure your account is properly updated. Follow these steps to complete the process; 1. Drop off your equipment at any Xfinity Store or Comcast Service Center. While I have not worked for Comcast for a long time, I am still qualified to give you the following advice: Get a receipt for your box. An Overview of Comcast Contact Information, Comcast Customer Service Ratings & Issues. Attach the prepaid shipping label on the packaging box. You will receive a receipt with the return details. Drop the equipment at a FedEx location and not at a dropbox. We started with contact information and fastest ways to reach a human at big companies. It has lots of help pages that answer some of the most common questions. Subscribe to GeekWire's free newsletters to catch every headline. Bring your unwanted equipment to your nearest Xfinity Store or UPS Store and they’ll take care of the rest – at no cost to you. You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. Make a copy of the receipt. (Note: You must have your Xfinity ID and password to process your return online. In response to COVID-19 travel and safety concerns, we’re making equipment returns even easier with free UPS home pick-up. The equipment can be returned “as is,” without wrapping or a box, Comcast said. Beginning Tuesday, March 24, customers can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. If you didn’t see the news today, we’re working with The UPS Store to make it easier than ever for our customers to return their equipment. Always confirm that the serial number on your device. You'll get a receipt that confirms your return, and we'll know that your equipment is on its way. Doubtful Verizon will have any sympathy. If you have already returned your equipment, you can disregard this message. Take advantage of a $1 one-week trial membership and chat with an expert now. Please do this as soon as you can to avoid any additional unreturned equipment fees. Package and send the equipment via UPS to the nearest Comcast Service Center. You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. Another option is to package the equipment yourself. You may also use the tracking number on your return label, 4. Bring your equipment to the store and a UPS associate will pack and ship your equipment back to Comcast Business. Learn more about the Limited Warranty for XfinityxFi Pods. How to return your xfinity equipment. You can also arrange to have returns packages picked up by contacting a UPS Office. If you live close to a Comcast Service Center, you may visit them to return your equipment. Become a member, support independent journalism! After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. With UPS Returns SM - Print Return Label, you can generate a return label and send it to the recipient with your shipment or separately.. Return to a Service Center - Customers can return equipment to any Comcast service centers. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. The cashier apparently shipped it to COMCAST, but I only noticed this on the receipt two hours later, after UPS had collected the package and UPS Store was closed. Bring the equipment to the store. The equipment will be removed from your account immediately, 4. If you have any questions, visit Xfinity My Account. Raise, Fast-growing Qualtrics files to go public at valuation of up to $14.4B, FAA issues safety rules that could smooth the way for Amazon drone deliveries, LinkedIn migration data shows that techies aren’t leaving Seattle despite ‘exodus’ in Silicon Valley, Q&A: Rep. DelBene on data privacy, rural broadband and the Biden administration’s tech agenda, Amazon sold billions of products during holiday period; third-party sales up 50% globally, How hacked is hacked? Started the return drop-down list and enter the required merchandise Description packaging box menu systems it a... 'D like GeekWire to cover some of the most common questions have a scoop that you like! As possible during this uncertain time able to return your Comcast equipment to you ) at a FedEx and. 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